SHIPPING & DELIVERY
All shipping is fully tracked and trace and although we try to deliver to you overnight it can take 7-10 working days to arrive after your payment has been confirmed. If our order has not arrived by then please email firstname.lastname@example.org with your order number and contact details.
We do not deliver to RURAL addresses or PO BOXES as the couriers do not deliver. So just give us your address of a mate that lives in a town and then you can take over from there.
International orders are shipped using DHL or EMS (Economy Mail Service) which are fully tracked and traced. It takes 5 to 10 working days to arrive after your payment has been confirmed. Taking into consideration that it will not get stopped in customs. If our order has not arrived by then please email email@example.com with your order number and contact details.
Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. TENLEGEND is not responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can.
We accept payment via credit card (MasterCard, VISA, American Express), via our secure payment gateway PayPal.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In the event goods are returned due to a fault or dispute - you will need to meet the cost of the return shipping to TENLEGEND.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.